Frequently Asked Questions - Cocolia Hotel
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Frequently Asked Questions

Frequently Asked Questions

What is the concept of Cocolia Hotel?

Cocolia Hotel offer eco-friendly accommodations with ocean and jungle views, located amidst the Oaxacan Coast of Mexico. The hotel was built mixing vernacular architecture and new technologies in order to preserve and protect the topography of the land and the flora and fauna covering the rolling hills. Rain water is collected to prevent erosion and recycled for use in the dry season, and all power requirements provided by Solar Energy.
Cocolia is a perfect retreat for nature lovers, adventurous and those seeking for reconnection with themselves, their loved ones or nature.
We are an adult-only, gay-friendly hotel.

How far in advance should I book my vacation?

To guarantee you get the best bungalows, it is best to book 1 month in advance. The “Panoramic Sea View Bungalows” are the perfect love nest for an unforgettable and romantic celebration overseeing the Pacific.

How do I get to Mazunte?

The closest airports are Puerto Escondido and Huatulco, both about 1-hour drive. We can arrange a private driver service for your convenience, offering one way or round-trip transportation. You can also select from different official local taxi services at the airport.

Do you accept children and pets?

The hotel is situated at the top of Mermejita Beach, in a semi-virgin area, surrounded by a variety of flora and fauna. The access to the hotel is via a dirt road, with steep inclines and at night there is no public light on the road leading to the hotel. For all these facts our minimum age on the premises is 18yrs
We do accept pets, but please do contact the hotel prior to making a booking.

Do all rooms have electricity?

Yes, but please note that all power requirements are provided by solar energy. Each bungalow has 2 power outlets for charging phones, cameras, laptops etc. They are 110-volt, 2 prong sockets (like in USA).

We highly encourage you to turn off the fan and disconnect all the chargers in use when you leave your room. Please note that the use of hair dryers, irons, electric brushes or any kind of similar electronics cannot be used.

Does Cocolia Hotel have private beach?

All beaches in Mexico are public. The hotel is located 1km away from Playa Mermejita.

Is a deposit required when booking?

A 50% deposit of the total bungalow cost including taxes is required to secure your reservation. For bookings during Christmas and New Year’s holiday period, 100% payment of the reservation amount is required.

Is there a cancellation policy?

Cancellations made 14 days or more prior to arrival date, a 50% cancellation fee applies. Cancellations made 13 days or less prior to arrival date, 100% penalty. There are no refunds or credits issued for early checkouts.

What time is check in and check out?

Check in is any time after 3pm, and check out is at 11pm. If you need an early check in or late check please talk with the staff at reception.

Is there hot water?

No, however we are in the process of installing hot water in all the rooms. Grey water is recycled to maintain our fruit trees, papayas, bananas, lemons and oranges. We encourage you to use natural soap and shampoo which we offer complementary. It is forbidden to hand wash clothes in your bungalow.

If there is no air conditioner, how do you keep the bungalows fresh?

Our bungalows have no air conditioning, but they are built for the ocean breeze to fill the space with freshness and cool air. Each bungalow has floor-to-ceiling windows, which allow the air to flow through it. In addition, a fan is placed on top of every bed for peaceful evenings.

What kind of dinning options Cocolia offer? Is it all inclusive?

No, we are a non-inclusive hotel. We have 1 restaurant on site for guests and non-guests. Cacao Restaurant serves local organically grown fruit and vegetables, catch of the day and other delicacies. It is open for breakfast, lunch and dinner.

Fresh juices, detox smoothies, whole grain bread and sweet rolls baked locally are served for you to enjoy looking at the ocean’s horizon.

Our chef fuses traditional Mexican recipes with healing restorative ingredients to tempt every palette. You may enjoy any of our three specialty daily dishes, that change according to the daily market offering, always composed of a vegetarian, vegan and non-vegan option.
By reservation only (alternatively room service delivered to your bungalow).

Can I pay with my credit card?

The official currency in Mexico is Peso. You can pay by credit card. We accept all major cards e.g. Visa, Master Card and American Express. You can also find an ATM within in the town center.

What climate can I expect in Mazunte?

Temperatures range from 24°C to 36°C, making it perfect for your days at the beach. The cooler times of the year correlate with the Northern Hemisphere winter time.

Due to our natural environment located amidst the jungle, we recommend you to apply Mosquito repellent at any time of the day. In the bungalows, we offer organic natural mosquito repellent for guests.

Can turtles and wales be seen?

Turtles lay their eggs on our beach from May to November. During this period, there is a good possibility of having the chance to see them on the beach building their nests. It is forbidden to smoke, use a flashlight or cameras with a flash because it would disturb them and scare them away.

Wales pass in front of the hotel between November and April in the migration route. If you are lucky you can even see them from your hotel room!

Are the facilities accessible-friendly?

Due to the unique landscape of where the hotel is located, access is limited for those with mobility impairments or in need of a wheelchairs.

But please contact us for more details.

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